Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging.
  • You’ll need the receipt or proof of purchase.
  • Customers are responsible for the cost of return shipping unless the return is due to a damaged or incorrect item.

To start a return, contact us at jimrappfarnes@gmail.com. Please do not send items back without contacting us first.

Return address:
Jim Rapp Farnes
Karlsdalsallén 23a
702 41 Örebro
Sweden

If your return is accepted, we’ll send you instructions on how and where to send the package. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is damaged, defective, or incorrect, so we can evaluate and correct the issue.

Non-Returnable Items

  • The following items cannot be returned:
  • Custom-made or personalized products
  • Perishable goods (food, flowers, plants)
  • Personal care items (cosmetics, etc.)
  • Hazardous materials or flammable substances
  • Sale items or gift cards

If you have questions about a specific item, contact us before ordering.

Exchanges

The fastest way to get what you want is to return the item (if eligible), and place a new order separately once the return is accepted.

EU 14-Day Cooling-Off Period

If your order is shipped to an EU country, you have the legal right to cancel or return it within 14 days, for any reason and without justification.

To qualify, the item must be returned unused, with original packaging and proof of purchase.

International Orders

All orders are shipped from Sweden. Please note:

  • Import duties, VAT, and customs fees are the buyer’s responsibility.
  • These charges may be requested by your local customs agency before delivery.

If a package is:

  • Refused by the buyer,
  • Unclaimed, or
  • Returned due to non-payment of customs fees or lack of response,

we reserve the right to:

  • Issue a partial refund (for the item only, minus handling and return shipping costs), or
  • Re-ship the item if the buyer agrees to cover new shipping charges.

All original artworks are packed by hand with care and time. Shipping and handling are not refundable, even when not itemized separately.

Restocking Fee

All eligible returns are subject to a 25% restocking fee, which will be deducted from your refund. This covers time, handling, and packaging expenses, especially for original artworks.